Hi, I’m Tone Eide Hilmen — a systems‑thinking UX & service designer, photographer, and researcher guiding inclusive, sustainable change.
From hands‑on prototyping and user interviews to visually-rich storytelling, and the untangling of wicked problems, I turn complex challenges into empathic, life-centered experiences. Let’s explore my latest case studies — or grab a virtual coffee and chat about collaborating.
What I bring to the table
Service Design
Designing with people, not just for them. I co-create services that are inclusive, practical, and aligned with real human needs — from user journeys to ecosystem maps.
A blend of design thinking, systems thinking, research rigor, and creative storytelling
Systems Thinking
I look beyond symptoms to understand patterns, root causes, and relationships — using tools like system mapping, stakeholder alignment, and strategic foresight.
Design Research
I blend qualitative depth with analytic rigor to uncover insights that matter. From interviews and participatory methods to evaluation and sensemaking, I work with empathy and precision.
Futures & Strategy
Designing for the long now. I use futures thinking and speculative methods to stretch imagination, challenge assumptions, and shape sustainable pathways forward.
Creative & Visual Storytelling
Visuals matter. I use photography, diagramming, sketches, and storytelling to create clarity, spark emotion, and bring abstract ideas to life.
Interdisciplinary Bridge Builder
I connect the dots between tech, design, and strategy - translating across disciplines and strengthening collaboration in cross-functional teams.